Improving the capacity to act.
I recently conducted a workshop for a clienton the topic of knowledge management. As I prepared for the event, I rediscovered a great definition of knowledge from Karl Erik Sveiby:
Knowledge is a capacity to act.
I find this to be a highly useful definition of knowledge because it helps to focus any knowledge-related endeavor on a specific outcome.
For example, does your intranet improve the ability of staff to act? This one question will lead to a cascading inquiry of the actions employees need to take in support of their goals, how they can best take them, and how your intranet can then facilitate that action taking process.
It boils away all the impurities of knowledge management as a field and highlights that which it is supposed to create in the business context: the improved capacity to take action.
Comments
-
association comments-o-matic » Blog Archive » David Gammel has a great post up today that I thin…
[…] Gammel has a great post up today that I think is relevant to this discussion. In it, he says that “Knowledge is a […]
Leave a Reply
Details About this Article
This article was written on September 3, 2008 at 02:12pm and is categorized under:
There is currently 1 comment on this article.
Previous article: Chrome - New Browser from Google
Next article: Finding the Biggest Bang for Your Usability Buck
Subscribe to All Articles
Contact David
C. David Gammel, CAE President High Context Consulting, LLC 102 W. William Street Salisbury, MD 21801
Phone: 410-742-9088
Fax: 240-536-9147
Email: david@highcontext.com
+1 (410) 742-9088 | david@highcontext.com
Copyright © 2008 High Context Consulting
Privacy Policy: HCC will never share your information with anyone without your permission.